Return Label to JbyG (Includes insurance in transit)

Time for a check up?  Need repairs/sizing, etc?

We look forward to having your jewel(s) in-house so that we can make sure that it's in tip top shape and/or perform the necessary work using our own, trusted team.

PLEASE NOTE:

Labels will be sent to the email address on the order within 24 hours (if order is placed on a weekend, you will receive the label the following business day).

Please follow the accompanying packaging instructions to the letter (double-boxing, attaching both inner and outer labels, securing the boxes). 

Using non-approved packaging (plastic envelopes, large brown boxes, etc) as well as not double-boxing WILL VOID the insurance coverage.  Do not use excessively large boxes as the parcel will be tagged and assessed a dimensional weight surcharge (you will be billed for this).

Drop off your package at an authorized UPS (UPS store or UPS depot) or FedEx (Fedex Store or depot) location and have it scanned (keep your scan receipt as proof of mailing).

Labels are good for 5 business days after which it is no longer valid.

*Please also include a copy of our intake form or lifetime warranty paperwork inside your parcel which will help us in identifying your goods upon intake.

**Please also note that the address on the label is to our holding facility as we are located in a high risk area.  The label will not have our company name and address.  The parcels are delivered to us via armored courier the same/following business day.

***We will not be held responsible for losses or damage to your shipment if you do not follow the packaging instructions as directed.